At Outlet Push Golf Pro Store, we want every purchase to be as satisfying as a perfectly struck drive. However, we understand that sometimes equipment needs to be returned or exchanged. Our policy is designed with the same precision we apply to selecting our premium golf products.

1. Our Returns Promise

We accept returns or exchanges within 15 days of receiving your order, provided the items are:

  • In original, unused condition
  • With all original tags and packaging intact
  • Accompanied by proof of purchase

Note: For hygiene reasons, we cannot accept returns on gloves (including Footjoy gloves) unless they are faulty or incorrectly supplied. This also applies to any opened packages of golf balls (Bridgestone, Callaway, etc.).

2. How to Initiate a Return or Exchange

Follow these simple steps to return your golf equipment:

  1. Contact us within 15 days of receiving your order at [email protected] with your request
  2. Include your order number and details about the item(s) you wish to return
  3. We’ll email you a Return Authorization Number and shipping instructions
  4. Pack the item securely in its original packaging
  5. Ship the item back to us at the address provided (you’re responsible for return shipping costs)

3. Return Shipping Options

Choose your preferred return shipping method:

  • Standard Return: Use any tracked courier service (recommended for valuable items like drivers or iron sets)
  • Economy Return: National postal service (for smaller items like accessories or individual irons)

We strongly recommend using a tracked shipping method as we cannot be responsible for items lost in transit.

4. Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable (except for faulty items)
  • For exchanges, we’ll ship your new item once we receive the return

5. Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item (like the wrong Ben Sayers junior club or Axglo accessory):

  • Contact us immediately at [email protected]
  • We’ll arrange a free return shipping label if needed
  • Receive a replacement or full refund including original shipping costs

6. Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Outlet Push Golf Pro Store Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

Product Name: [e.g., Callaway Driver, Footjoy Gloves, etc.]
Reason for Return: [Please specify – wrong size, changed mind, faulty, etc.]

Please advise how to proceed with the return process.

Best regards,
[Your Full Name]
[Your Contact Number]

7. Return Address

All returns should be sent to:

Outlet Push Golf Pro Store – Returns
87 Gordon Street
Glasgow, GB G8D 7UQ
United Kingdom

Pro Tip: Before returning golf clubs (drivers, fairway woods, hybrids), please ensure the headcover is securely attached to prevent damage during transit. We recommend using the original box with additional padding.

For any questions about our returns policy, contact our Glasgow-based team at [email protected] – we respond faster than a well-struck putt!